Welcome to Penelope Elegance. By accessing or using our website or purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By placing an order with Penelope Elegance, you agree to these Terms and Conditions. If you do not agree, please do not use our services.
2. Products and Descriptions
We make every effort to display our home decor products as accurately as possible. However, actual colors and materials may vary slightly due to photography and screen settings.
3. Order and Payment
- All orders are subject to acceptance and availability.
- We offer Cash on Delivery (COD) as our only payment method.
- You agree to pay the full amount in cash at the time of delivery.
- Orders may be canceled or rescheduled by us in cases of unavailability or other unforeseen issues.
4. Shipping and Delivery
- Delivery timelines may vary depending on location and availability.
- We are not responsible for delays caused by third-party couriers or factors beyond our control.
- Please ensure your address and contact details are accurate to avoid delivery issues.
5. Returns and Exchanges
- We currently do not accept returns unless the item is damaged upon delivery.
- If you receive a damaged product, please contact us within 48 hours at [email protected] with photos and order details.
- Exchange or resolution is provided at our discretion.
6. Limitation of Liability
Penelope Elegance is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
7. Intellectual Property
All content on our website, including images, text, logos, and product designs, is the property of Penelope Elegance and may not be used or reproduced without our permission.
8. Privacy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Changes to Terms
Penelope Elegance reserves the right to update or change these Terms and Conditions at any time.
10. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
📧 [email protected]