Thank you for shopping with Penelope Elegance. We are committed to delivering your home décor products in a timely and secure manner. Please review our shipping policy below:
1. Shipping Locations
If you are located outside this area and are interested in our products, please contact us at [email protected] for possible arrangements.
2. Delivery Time
- Orders are typically processed and shipped within 2–3 business days
- Estimated delivery time is 5–10 business days after dispatch, depending on your location
- Remote or rural areas may experience slightly longer delivery times
3. Shipping Charges
- Orders below the minimum amount may be subject to a standard shipping fee (if applicable)
4. Cash on Delivery (COD)
- We offer Cash on Delivery as our only payment method
- Please ensure someone is available at the delivery address to receive and pay for the order in cash
5. Order Tracking
- Once your order is shipped, you may receive an SMS or email with tracking information (if applicable)
- If tracking is not available, our support team will provide delivery updates upon request
6. Delivery Issues
If your order is delayed, arrives damaged, or does not match your expectations, please contact us within 48 hours of delivery at:
Please include your name, order ID, and a description (or photos) of the issue.
7. Incorrect Address
Penelope Elegance is not responsible for delivery issues resulting from incorrect or incomplete address details. Please double-check your shipping information before confirming your order.